Anansi

Failed deliveries cost you more than you realise. Say goodbye to painful claims processes, questionable fraud payments and rogue performance practices and hello to customer satisfaction, improved brand reputation and a healthier bottom line. Anansi’s groundbreaking shipping insurance and claims management platform enables businesses to protect their goods while driving accountability in last-mile deliveries, reducing operational costs, enhancing reputation, and defending the bottom line. Because the delivery experience is the customer experience. Our cutting-edge embedded insurance solution goes beyond ensuring that lost or damaged parcels are covered. We streamline and automate the claims process, so your team can focus on other aspects of the business without worrying about financial impact or operational roadblocks. Plus, our data-driven approach provides transparency and actionable insights to help mitigate fraud and boost performance. The result? We help you deliver an exceptional customer experience that drives brand loyalty and sets you apart from the competition. The battleground for retail success is changing: competition is being fought in supply chains. We believe in the broader role that insurance can and should play as an enabler and facilitator for businesses to compete and perform better. We must turn insurance from what is often a grudge payment into a tool for constant operational improvements and better risk management. Yes, last-minute insurance does the obvious of protecting the bottom line by paying out, and Anansi delivers a 98% claims success rate, but that's just the tip of a much larger iceberg. We need to start considering insurance as an accountability tool, driving: Operational cost and efficiency improvements Continual operational improvements and risk reduction Protect brand and customer experience