Boostopia

Boostopia is a Durham, North Carolina-based SaaS company specializing in customer support optimization and agent productivity. We help B2C and e-commerce businesses, like Public Rec, streamline their support operations and improve customer experiences.

Boostopia provides a unified help desk solution that replaces fragmented spreadsheets and single-purpose apps, consolidating reporting, goal management, and coaching into one powerful platform.

Leveraging Artificial Intelligence (A.I.) and Natural Language Processing (NLP), Boostopia empowers support teams to focus on customer conversations, not administrative tasks. Our platform is built to save you time, hassle, and money, as demonstrated by Kristin, Customer Experience Manager at Public Rec, who states that Boostopia has ‘saved me a ton of time, but it also saves me a headache.’

Founded in 2016, Boostopia is rapidly expanding its reach, with a global headquarters in Durham and a branch office in New York.