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CallMiner

Waltham, United States (US) · Information Technology

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Data quality

Complete · Accuracy

#Performance Management

#Business Intelligence

#Call Center Operational Efficiencies

#Customer Satisfcation

#Agent Productivity

#Speech Analytics

#Text Analytics

#Voice of Customer

#Customer Experience

#Conversation Intelligence

CallMiner is a Information Technology company based in Waltham, United States (US), founded in 2002, with 200-500 employees. CallMiner's profile is verified on Enterprise League.

Overview

CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
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Contact Details

info@callminer.com

Waltham, United States (US)

Founded

2002

Employees

200-500

Categories

Software
VoIP

Keywords

#Performance Management

#Business Intelligence

#Call Center Operational Efficiencies

#Customer Satisfcation

#Agent Productivity

#Speech Analytics

#Text Analytics

#Voice of Customer

#Customer Experience

#Conversation Intelligence

Awards

• 2026 OpenSee all

Products

orekatr.jpg
Oreka TR
VoIP

Oreka TR is a cloud-based call recording solution which assists contact centers and communication service providers with live monitoring and speech analytics. Key features include multi-site recording, data export, retention management and archiving. The application comes with an analytics tool which enables administrators to choose, track and record red-flag phrases in conversations. Users can search, find, and categorize recordings based on time or date of calls, incoming phone numbers, outgoing phone numbers, timestamp, recording durations and more. Additionally, teams can use the stereo recording feature to create high-quality audio files, enabling speech to text translations, keyword spotting and voice biometrics. Oreka TR integrates with third-party app...

$5 /mo

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