Klever Insight

Klever Insight is a Durham, North Carolina-based consulting firm specializing in knowledge-centered support and customer success solutions for service and support organizations.

We help businesses transform their processes, culture, and metrics by implementing the Open Customer Metrics Framework (OCMF) and leveraging the Klever Swarming methodology.

Klever Insight differentiates itself by offering a holistic approach, combining online training, live virtual workshops, and 90-day accelerator programs to empower teams with the skills and knowledge to continuously improve their performance and achieve measurable results – often within 30 days. We focus on unlocking expertise and driving strategic improvements across the entire organization.

Founded in 2013, Klever Insight has since partnered with leading organizations like Salesforce, Hewlett Packard Enterprise, and the University of California, demonstrating our commitment to delivering impactful results and scaling customer success initiatives.