Lacuna Agency (formerly 7th Sense UK)

LACUNA AGENCY is a consumer and market insights agency based in London, UK. LACUNA has quickly built a formidable reputation for helping clients understand market landscapes and consumer behaviours - especially where the situation is niche, complex or groundbreaking. This is particularly clear in our win of the latest round of the National Rail Transport Survey (NRTS) 2020. We proposed a complex manifold of traditional face-to-face recruitment and online mobile completion, but blended with Mobile Network Data to provide a fully up-to-date picture of UK rail travel habits. LACUNA brings significant expertise in sales team assessment, luxury, brand/consumer experience (CEx), positioning, usability (Ux) as well as predictive capabilities on how markets react to new stimulus/products. Commercial vehicles, transport, motorbikes, hospitality, live music, visitor attractions and sports are also areas for which we have recently developed strategies - and can deliver information on trends, direction and market requirements. Our agile team of managers bring together experts to serve individual client needs; being method neutral, the team focuses on solving problems and is able to access the latest skills, wherever they are in the market. By utilising the right technique - from traditional face-to-face qualitative, through pop-up online communities to complex algorithm-based predictive data mining - we deliver facts-based consultancy and honest intelligence.