SatisFacts & ApartmentRatings

SatisFacts & ApartmentRatings provide a comprehensive suite of tools and solutions to ensure your success in resident retention, online reputation, and employee satisfaction and engagement. As the leading provider in employee and resident surveys and largest source for online renter reviews, our robust platform provides our multifamily partners with extensive data, leading-edge technology, and tools to ensure satisfaction at every step of the resident lifecycle journey, including: review generation, review response, and reputation enhancement. Our multifamily solutions combined with unrivaled education ensures our partners will better attract, understand, and retain customers, with proven reduction in turnover and vacancy, and increased NOI. The ApartmentRatings epIQ Index is a leading industry reputation metric that delivers the most authentic and actionable community performance data for resident experience, ultimately driving higher value at community and portfolio levels. Survey Solutions Include: -Employee SatisFacts & Engagement Survey -Annual Resident Satisfaction Survey -Insite® Resident Touchpoint Survey -FLEX Survey -Resident Sentiment Survey Reputation Tools Include: - Verified Resident Program (review generation tool) - Review Responder Program (24 hr review response from a qualified team) - Reputation Enhancement Program (includes social posting automation, Google ranking trackng, and SEO tools)