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Custom CRM for the Writing Marketplace

IT SERVICES

ABOUT THE SERVICE

CRM is the biggest part of the whole writing services system. It provides tools for hundreds of support agents that are available 24/7 to assist the writing services’ clients. To shorten the onboarding time, we created the Task Feed. This innovative tool cut the onboarding time from 4 months to under 2 weeks. We had to develop a custom Shift Scheduling tool to enable managers to control shifts and track support agents’ activities. The smart Notes system provides painless shift change for support agents.

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Custom CRM for the Writing Marketplace
Custom CRM for the Writing Marketplace

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Last updated 2 weeks ago

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